FAQ

Welcome to the weight loss healthy living FAQ page.

If you are looking for our BUSINESS MOTIVATION FAQ, GO HERE INSTEAD.  Otherwise, keep scrolling for more

Got questions? Want to learn more? Read more details about our website, challenges, memberships, what you can earn, and more by reading below!

Read about our challenges, memberships, contests, and more by scrolling below.

Why join our challenges?

We believe weight loss is an investment in yourself. It takes time and effort to lose weight. You’ll also need some motivation to get you there. The more motivation you have, the quicker and easier it is to get to your goal!
Motivation is a key to losing weight, and by investing your money in yourself, you’ll work twice as hard to reach your goal. It is proven to work.
On top of that, we believe in the power of motivating others as a community. Reaching a goal alone is very difficult. Add some friends cheering you on and you’ll have that much more determination to achieve your goals!
Besides motivation, both consistency and persistence are also key components to losing weight! Our challenges are designed to reward your hard work in these areas. This will help to push you towards your goal weight!
How so?
 
  • Motivation is a top factor in getting you to do the hard work that comes with losing weight. It’s not easy. A lot of the time, your motivation is low. Especially when it comes to maintaining a healthy weight or losing weight. Why is that? Any time something difficult happens, your motivation drops. Usually, you need some outside help. Motivation can be raised by something like a new idea that you’re passionate about or a reward for hard work. It can be an upcoming trip that you want to have more energy for and enjoy! It can be a goal 5k, challenging workout, hike, or even marathon that you want to train for and feel empowered to complete! It can be a friend, family member, coworker, or someone else cheering you on. We created this site to build a positive community that can share empowerment and motivation for others.
    In a work setting, you may have a big and difficult project coming up. Any time you feel like quitting, you need something to motivate you to keep your excitement up about reaching your goal! Our site was created with this in mind. We want you to post your ups and downs. We encourage everyone to cheer each other on. To educate each other and push together toward their ultimate goal.
  • Consistency and persistence. We highly encourage you to post and interact with others daily. Just one encouraging comment posted on a friends blog can jumpstart their motivation! The more often you post, the more consistent you will be and will create a new habit that will help you stick to your goal in the long run. We will give bonus participation points based on your actions in the community. These site points add up over time and you can redeem them for free membership days!
We’d love for you to become a member and try out a challenge for yourself. The longer you stick with your goals with us, the more you’ll be rewarded. Every challenge membership with our website will give you gift points back to motivate others or redeem rewards for yourself!
The best part? You will still earn rewards even if you don’t hit goals. All you need to do is complete tasks to build healthy habits All progress is treated as progress! We want you all to succeed together! Instead of competing against each other, we want you to work together and inspire each other. Sign up now!

Our memberships

 

Challenge Tasks - motivate yourself to reach your goals and earn rewards!

To keep you motivated and making progress on your goals, each recurring month, you may complete a challenge! These challenges include simple tasks that are not only easy to do, but designed to keep you motivated and thinking about the next step in reaching your goals. Read on for further details:

 

Motivator membership - Challenge yourself, motivate others, and earn!

Partner coach

 To become a partner coach with us, you will need to apply. 
Partner Coach details and perks:
  • We are looking for nutritionists, trainers, bodybuilders, and any other motivating influencers to apply. All size influencers are encouraged to apply but must follow the terms of the membership agreement. As coaches, you will be expected to encourage and motivate friends and members to sign up and complete challenges or support other members.
  • Receive all of the same benefits that comes with the coach challenge but as a partner, it will be completely free!
  • On top of referrals, you can claim a $1 bonus for every 5 users you refer!! While not mandatory, we request coaches remain active each month and encourage new and existing users to sign up each period. It’s not required but priority will go to coaches that do.

How it works: Blocking and reporting

Any members that post and/or send you offensive/graphic content or continually harass/pressure you in any way can be blocked.
You have the option to either block the member, or report them. (We recommend you do both! Let us know!)
 
You can block/report a user directly from their profile page below:
Or, you can find a user on the members’ page and block them from there without opening their profile:
The report form will look like this:
How it works:
Any time a member is reported, we will be notified. If a member is reported multiple times by different users, they will be suspended.
If a member is suspended more than 3 times, yet still continues to be reported, they will be reviewed for a more permanent ban time frame ranging from several weeks to permanent. Their ban time will be based on what they are being reported for and the severity.
This may also lead to being disqualified from any challenge(s) they are participating in and forfeiting their points.

Soliciting 3rd party products and sales pressuring

As with pushing unhealthy weight loss methods, any members found to be soliciting diet products, pressuring others to purchase products, or continually requesting users to send gift points to them excessively will result in a warning. Spam requesting any form of payment and receiving reports will result in a warning.
Members are allowed to request gift points on their profile or in their blogs but are not allowed to excessively message other members requesting points be sent to them in a demanding way. Members can be reported for this and will be sent a warning if 3+ reports are received.

Social share contests

View all contest terms here.

Social media/member contest games:
Enter our social media post share contest for the chance to win a prize just by spreading motivation and our community to others via social media!  Games are held every 2 to 3 weeks. Prizes and the number of winners vary and are announced on the contest page the day after the current contest ends. One overall winner will be selected for all social media channels for the top prize. One runner up winner will be selected per social active social media channel. Plus, one runner up winner will be selected from the top voted posts on our leader board page! Up to 6 users will win! Also, share a referral link for the chance to win more! See contest terms for more details!
Top post commenter:
With the top social share posts, a top commenter will be selected as well! Any time you comment on a friend’s blog or vlog, other users, or the poster, may find it inspirational and like your comment. The top-voted commenter will win the top commenter contest. The winner will win a 10 gift points added to their account within 2 calendar days. You can view comment standings at any time on our top comments contest page here. Check our official blog page for current and past winners!
 

 

Motivator coaches: benefits and referral program

Motivator Coaches
 If we are accepting applications, you can apply to become a motivator coach with us! One of the benefits of being a coach is earning bonuses for motivating others to reach their goals! See the coach center page here for more info.

Unhealthy journey challenge policy

To discourage unhealthy weight loss/maintenance methods, we request any user with the goal of losing weight to not try to lose more than 12% or more during the 30-day challenge period.
Any challenge on our website that results in a member reaching an unhealthy BMI, sharing unhealthy practice images, extreme/over exercising or promoting unhealthy weight loss methods excessively will result in automatic disqualification of any challenge they are in and forfeit of earned points and bonuses. We also reserve the right to ban these members from the website if necessary.  We do NOT condone unhealthy body/weight loss promotions of any kind. 

Unhealthy dieting rules

Our website in no way condones the use of unhealthy and/or severely restrictive methods of dieting that result in losing large quantities of weight in a very short timeframe. Members may not lose more than 12% in a monthly challenge weight loss or maintenance challenge.
If we find that a member is soliciting, messaging, or posting unhealthy diet methods on the activity pages, profile, and/or message boards; the member will receive a warning to stop immediately.
Also, members can be reported for posting unhealthy dieting methods as well as for harassment, pressuring others, etc. Members will get 3 strikes. After the 3rd strike, they will be banned and disqualified from any challenge(s) they’re participating in. Further strikes will incur longer term or even permanent bans if necessary.

Changing your username and nickname: Not recommended

When you first sign up with our website, you’ll be asked to create a nickname/username, your name to confirm your identity, and the best email to reach you. This email will be your account email. Keep your email secret as it is your login.
You can change this information on the “edit profile” page along with your password.
You can choose to have a different nickname from your username if you’d like but it’s recommended you keep it the same to avoid confusion. We do not recommend you change your username unless absolutely necessary. Your username is the name that all of your friends and other members will use to interact with you. They will use your username to message you, mention you, or even send you points. We recommend you pick a username that will be long-term.
Any time you change your username, you will be unable to receive any messages, points, or notifications sent to your previous username. Example: Your username was JaneDoe previously and you change your name to JaneDoe2. Mentions, gifts etc, from friends to the JaneDoe username will not go through or you will not receive them. If you absolutely MUST change your username, make sure to let all of your friends know of the change!

Email verification for account changes and secure forms.

In order to receive any payouts from your points from our site, you must verify your identity/account. This is to protect your points from being fraudulently paid out to the wrong person. If you can’t verify the account email we have on file, you’ll will need to submit some form of ID, but cover the ID number.
If you do not have a current official driver’s license or identification card, you can use an alternate form of ID such as student/college ID, passport, etc. If you have none of these, you may need to provide 2 forms of secondary documents such as utility bills, government mail, etc. You can change your email address and account info in your profile after verification.
We strive to ensure all of our members are satisfied and motivated to reach your goals! However, if you need further help, you may find it in several ways. If you have a general help or need information, you can ask in our help forums.
There is a guest help forum here and a member help forum where you can ask other members, coaches or admins for information.
To contact an admin directly,  or help with your account details/membership, Go to the “modify your challenge/membership tab” below. 

modify your challenge/membership

To submit a priority membership question, click here. You can also request to modify your challenge/membership. Read more below. 
Changing your membership: 
You can switch to a different membership at any time on your membership page here. Note that you should switch your membership AFTER claiming the current months rewards. If you switch without claiming them, those pending rewards will be forfeit.
Challenges and memberships on our site include a cancellation window. All challenges and memberships create pending points in our system that are later claimed as gift points. You can redeem these gift points for membership bonus days, gift cards, send them to friends, and more! If you redeem rewards or send other users any gift points received or earned, they are non-reversible. 
 
  • Challenges have a 2 day calendar period. After that time, you must complete your challenge tasks to claim rewards back. After 2 days, you must complete your challenge tasks to claim your pending points and rewards at the end of the challenge. If any of the challenge tasks are not completed by the end of your current cycle, your points will be considered forfeit with your membership fee. After the 2-day period, you can no longer receive a reimbursement. You may still choose to cancel future recurring payments but will still have your current membership access until it expires. Any points already gifted cannot be refunded.
  • supporters:  2-calendar day cancellation period. You must verify your membership and come back after that time to claim your pending points. If you do not claim these points by the end of your current cycle, they will be forfeit. After the 2-day period, you can no longer receive a reimbursement. You may still choose to cancel future recurring payments but will still have your current membership access until it expires. Any points already gifted cannot be refunded.
Read more details on our membership help page

Posting a forum post and image instructions

Welcome to the community forum! Supporter members and challenge users can participate in current discussions as well as create new ones! Currently a free user? You can view preview forums as well!
How do I add an image to my forum post? 
You can add an image by obtaining the image url. You can find the image url by clicking the share image link in google images or uploading your image to an image sharing website like imgur.
You can also go to photos.google.com and open any image that you wish to embed in your website. Tap the Share Icon and then click the Get Link button to generate a shareable link of that image.
Select the forum you’d like to post in and click “Add topic”
To add the image to your post, you can paste your image url directly in the post box and it should auto-embed! 
If your embedded image is too small or too big, you can click the source code button in the post (see image above). You can edit your image url size by pasting the image URL in this code:
<img style=”width: 800px; height: 500px;” src=”https://imageurl.png” /> 
you can change the width number and height number and preview it until you are satisfied with the size. 
You can also add emojis, change the font color and attach images to your post. You can subscribe to the post so that any time someone responds, you’ll get an email! Once done, click “Add topic”, the post will publish and you’re done!

Egreeting cards and Private messaging

E-greeting cards and e-gift cards:

All users can send and receive E-greeting or Egift cards! View them on your e-greetings page here
 There are different types of greetings you can receive:
Community Greetings: All users, including guests, can send you generic greeting cards. If a cfrent tyode is in your e-card, make sure to redeem it quickly as they expire after 7 days! Do not share the code with anyone else, they are one use only and cannot be reversed once used!
-Member Greetings: Members can also send generic greeting cards with the option of adding an e-gift code. If a code is in your e-card, make sure to redeem it quickly as they expire after 7 days! Do not share the code with anyone else, they are one use only and cannot be reversed once used! Members can also send you custom greeting card images!
-Challenge E-card gifts: Challenge members have the option to gift out their site points bonus by converting it to an egift code and selecting a friend to send it too. If a code is in your e-card, make sure to redeem it quickly as they expire after 7 days! Do not share the code with anyone else, they are one use only and cannot be reversed once used!
-Site points E-card gifts: All users that have extra site points have the option of cashing them out and sending an egift code gift card greeting! If a code is in your e-card, make sure to redeem it quickly as they expire after 7 days! Do not share the code with anyone else, they are one use only and cannot be reversed once used!

Messaging:

All users can private chat with each other and can also interact in free forums and free groups. You can join with friends you know or with other members and make new friends!
Any members reported for pressuring sales, spamming of products or excessive inappropriate behavior will be warned and, if the behavior is continued, be blocked/banned. Our admins may not be able to keep up with all flagged behavior. If you can report to moderators first, please do so!

Creating a group

All supporter members and users enrolled in challenges can create groups. Members can currently create 5 groups max at this time. This may change in the future. If you’d like to create a new group, delete an older one first!
You can have 2 administrators and unlimited mods for each group
You can mark it as public for all members or private.
Note: Groups flagged, inactive 6+ months, or found to be spamming malicious activity may be deleted.
Motivator coaches can create a group and invite others to join as well.

Managing your group

View the different options for managing your group below:
  • Details: You can add a group description here as well as add any other info you’d like, such as rules or advice.
  • Settings: You can change your group’s privacy options here. Choose from:
    • Public: Any site member can join and find your group
    • Private: Only users who request and are approved can join the group. The group can be found in search but all content and activity are only visible to group members.
    • Hidden: Only invited users can join the group. Group can NOT be found in the group search and content is only visible to group members.
      • You can also choose which members of the group are allowed to invite others. You can choose strictly yourself (group owner) Or allow moderators/other members.
  • Photo/cover image: Add your group photo and cover image here. Make sure to resize your image so it fits and won’t be blurry!
  • Members: You can view all members here. You have the option to ban a member or can promote them to a moderator as well.
  • Media: Control who can post photo albums in the group here..
  • Email options: You can set email notification options for yourself and your group. Group members can set this to their preference as well.

What kind of points can I earn?

There are three different point types listed on your points page. You can only receive a payout to Paypal from Earnings or gift points. Site points are separate and participation points. If you try to transfer them they will transfer at a very low percentage rate. Transfers cannot be reversed. 

Members can save up site points to exchange them for gift points over time! Otherwise, site points can be used to redeem free membership days!

Gift points:

You can earn gift points from friends, for signing up as a supporter member, or after completing a challenge! Gift points do not expire! Friends, family, and other members can send you gift points at any time. You can also motivate friends by sending them gift points as well! 

Earnings:

If you are a member, you can transfer your gift points to your Earnings wallet at a lower member rate of 5% instead of 10 percent for non members! Earnings do not expire! You can always send them to friends at no rate, member or not. Once in your earnings, you can transfer to PayPal (small online transaction fee 3%) or in full for a gift card with our partner Runa©

Site points:

Earn even more with participation site points and top motivator and workout/social share contests!  Site points don’t expire and can also earn free memberships! Earn site points just by interacting with the site, logging in, completing streaks, commenting on blogs, and more!

  • 500 site points: Redeem a 2-day bonus membership.

  • 1000 site points: Redeem a 4-day bonus membership.

  • 1500 site points: redeem  a 1 week  bonus membership

  • MEMBERS ONLY – 2000 site points: exchange for 2 gift points or 4000 site points: exchange for 4 gift points

Gift/supporter points:

Challenge members that complete their challenge tasks will earn gift points for each task. Complete all tasks to receive all points back! 

Both challenge and supporter Members can claim points back each monthly cycle.

Members that do not claim their points back whether as a supporter or in a challenge will forfeit these points back for that cycle.

How can I transfer/redeem them?

Redeeming points:

Once earned, you can send gift points to friends at any time! Or, you can choose additional rewards below:

Send to friends: Keep the motivation going and inspire others by gifting your points to them! You can gift your earnings, gift points, or site points! Like their content? Did they inspire you or comment on your posts? Send points to them as thanks and help push them towards their goals!

Paypal or Gift card redemption: If you don’t want to motivate friends by sending points to them, you can Redeem them for other rewards to reward yourself! You can redeem gift cards or PayPal with Earnings. Members can exchange site points to gift points if they have saved up enough. To redeem at the lowest rate, transfer your gift points to your earnings wallet. For free and gift members, there is a transfer rate of 10%. Challenge and Supporter members have a lower 5% rate. Why a transfer rate? Our site is community based and we want to spread motivation to others with generosity. So, there is no rate for sending points to friends! When redeeming points, we do charge a transfer rate to cover site maintenance, costs, and to support future prizes and contests.

See more below:

Challenge members: If you enroll in a challenge and complete all of your tasks, you can redeem your gift points balance for bonus membership days at a lower 5% rate. Or, gift others for free to spread more motivation! You can also redeem other rewards for yourself. You may redeem gift cards or PayPal by transferring your gift points to your earnings wallet on the challenge rewards page upon challenge tasks completion.

Supporter members:  To redeem gift cards or PayPal, you will need to transfer your gift points to your earnings wallet. You must verify your membership before you can transfer your points at the lower supporter member rate of 5%. Also, you may only transfer 100 gift points per week. Become a challenge member to transfer points at no minimum! Once verified, you can make a transfer to your earnings on the membership page! From there, you can choose to redeem gift cards or PayPal.

Free members: Don’t want to be a member or participate in a challenge but receiving gift points from others? You can transfer your gift points balance to your earnings at any time with a 10% transfer rate.

Redeeming points:
Once earned, you can send gift points to friends at any time! Or, you can also redeem site points for bonus membership days! Paypal has an additional 3% small transaction fee. Gift cards has none.

Earning site points

  • You can send and receive site points as well as gift points from other users/friends. Once you reach different levels, you can rank up with our community site points badges until you reach the expert motivator badge! Or, if you’re not interested in leveling up, you can redeem site points for bonus memberships. Challenge and supporter members can redeem them for additional gift points! You will also earn site points for every challenge/membership you participate in as well as interacting with the site. See details below:

    Challenges

      • Site points: For every challenge membership that you complete all tasks, you will earn 250 site points on top of your pending gift points! You can choose to send it as an egift card greeting to a friend or keep. 

     

     

      • Challenge member and user gifts: You can receive both gift points as well as site points from other members on the site. You can also receive gift memberships. 

     

     

     

     

     

       

       

       

       

       

       

      • Non-challenge & challenge tasks – Sending an e-gift greeting:  Limited to once per day. For non task and non members. Send an e-greeting at least once per day and earn 1 site point (2 site points twice per day for supporter and challenge members). Sending a user a motivating e-greeting can turn a rough day into a great one!

      • Subscribe to our newsletter: Receive updates right to your email and earn an additional 100 site points!

      • 1 year anniversary: Earn a bonus 500 site points as our thank you for being with us a year!

      • Logging in: Limited to once per day. Log in each day, you will receive 2 site points each day!

      • Joining our community: Earn 20 site points as a welcome gift for joining!

      • Post check in blog posts: Earn 2 site points for every blog you post! Limited to once per day. Deleted posts will also deduct 2 site points to cancel out the previous points earned. Posting regularly can help keep you accountable as well as motivate others!

      • 1 year anniversary: Earn a bonus 500 site points as our thank you for being with us a year!

      • Blog Commenting: Did you know just one genuine comment can turn someone’s day around? For every comment you add to users blog posts, you’ll receive a site point, 10 per day! Must be different posts commented on for reward. Note: As with blog posts, deleted comments will also deduct a site point to cancel out the previous earned point. Any comments flagged or found to be spam will DEDUCT 5 points!

      • New friends: You are encouraged to only add friends to users you wish to interact with and not spam add members. You will earn 2 site points for adding up to 2 friends per week. Site points will be deducted for each friend deleted.

      • Refer friends to join:  Earn 10 site points for friends that join the site, including free memberships!  Limited to 5 per day.

      • Refer site visitors:  Earn 2 site points for users that click your link and visit our site, no sign up necessary!  Limited to 5 per day.

      • Activity comment: Similar to blog comments, you will earn 1 site point for each comment you put on another user’s activity post. Limited to 1 per day

      • Create Group: Create groups and post in each group. You’ll earn 2 site points for each post. Limited to 2 times per day.

      • Group posts:  post  in forums and earn Join groups and post in each group. You’ll earn 2 site points for each post. Limited to 2 times per day.

      • Join groups: Join 2 groups per week to earn 2 site points each. 

      • You will also earn badges based on the total amount of site points you have accumulated! Redeeming site points will revert badges down. View all of the badges you can earn on our site points badges page here.

    Below is a summary of the points system and levels in the forums: 

     

    Need additional info? Visit our contact page here.

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